TELKOM: SALES ADMIN & SUPPORT

Job Title Ops Spec: Sales Admin & Support
Business Unit Consumer and Small Business
Service Organisation Consumer and Small Business
Division/Section CM: Sales & Distribution
Number of Positions 1
Job Type Classification Permanent
Region Western Cape
Location – Town / City Cape Town

Core Description

Responsible to pro-actively interface with all relevant Telkom departments and external customers and partners. To interface with Customers and Dealer both telephonically, via email and possibly face to face. To support customer needs and requirements, as well as the sales team and to expedite customer and dealer queries and requests. To ensure timely and accurate execution of all the sales support and administration processes and procedures and act as a single point of contact to resolve queries and respond to requests from customers, dealers and sales staff.

Competencies

FUNCTIONAL KNOWLEDGE: Computer Software; Documentation Management; Project Management; Telkom Policies; Telkom Procedures; Tracking Systems

FUNCTIONAL SKILLS: Interpersonal; Analytical; Computer Applications; Problem Solving; Decision Making; Relationship Building; Communication

ATTITUDE/LEADERSHIP COMPETENCIES: Business Orientated; Ethical; Goal Orientated; Responsible; Assertive; Proactive

Job Responsibilities

See JD for detailed responsibilities:
OUTPUT 1
Record Keeping & Paperwork
OUTPUT 2
Feedback & Tracking
OUTPUT 3
Order Administration & Support

Required Certification

None.

Qualifications

NQF level 6 qualification with 3 years mobile experience in either a Commercial and/or Sales Admin and/or Customer experience environment
Or
Grade 12 (NQF level 4) with 5 years mobile experience in either a Commercial and/or Sales Admin and/or Customer experience environment

Experience

See qualifications

Special Requirements

Willing to travel and work after hours.
Experience in a mobile environment is a prerequisite.

Closing date: 2019/04/30

To Apply: Apply Online