The successful candidate must warmly welcome visitors and effectively manage the switchboard to ensure that calls are correctly and efficiently routed and that messages are delivered to the right staff without delay. Key performance areas will include switchboard management and reception.
Job Advert Details
• Answer all incoming calls, provide detailed and relevant information to the caller and transfer the call to the appropriate source if requested • Relay messages to the proper location within the organization, which may entail writing down the contact details of the person who called and providing it to the relevant individual • Manage boardroom bookings • Receive all company mail and deliver it to the right person • Maintain and update company’s phone directory and ensure switchboard systems work effectively at all times • Conduct other administrative tasks, including sending faxes, scheduling appointments • Ensure compliance with security procedures by monitoring logbooks, issuing visitor badges and hot works permits • Keep a safe and clean reception area by complying with procedures, rules, and regulations.
Essential • Grade 12 qualification
• No experience required
Knowledge and Skills
• Knowledge of switchboards and phone systems • Excellent telephone etiquette and good language skills • Fluent in English as well as at least one other official language • Computer literate