KFC: Restaurant General Manager

Job Description

The purpose of the role is to lead and oversee the management of all aspects of the KFC restaurant business. Through coaching, developing, motivating and engaging all in-store employees, create a culture to be proud of as a KFC Restaurant General Manager.

Through ‘beat year ago’ mentality you will ensure the continued growth and success of the KFC brand by developing and communicating a breakthrough strategy that delivers outstanding business results. By Driving Hospitality with Heart, ensure that every customer has an outstanding experience & product.


  • Completed Matric Certificate
  • Post matric qualification (Diploma in Retail /Hospitality/Business Management)
  • Minimum 3 years of Management experience


  • Previous restaurant or similar experience
  • Previous experience of managing a diverse workforce Commercial Awareness Understanding of P&L
  • Demonstrates strong Sales Focus
  • Coaching Basic HR/IR knowledge (disciplinary/grievance process)
  • Strong Customer Orientation
  • Strong communication skills, at all levels
  • Presentation Skills
  • A track record of developing people

Key Duties:

  • Deputize for Area Coach if and when required
  • Provide support for KFC restaurants within your area, as required
  • Attend Area Meetings
  • Attend RGM ‘Round Tables’, if and when required
  • Manage new product rollouts
  • Involvement in Area/Regional Projects, if and when required
  • Act as an ambassador of KFC at community/commercial events
  • Embrace and embed new and/or changes to KFC SA/YUM! systems and processes
  • Search for talent outside the KFC Equity business & escalate CVs etc to Area coach & HRBP
  • Prepare & present Business results at bi-annual RGM Stewardships
  • On occasion, act as MOD (Manager on Duty) in the restaurant
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